Privacy Policy
Phoenix A LLC dba SOS Locksmith · Charlotte, NC
Last updated: August 2026
SOS Locksmith is a trade name of Phoenix A LLC dba SOS Locksmith ("we," "our," or "us"), operating soslocksmithclt.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for services.
Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you submit a quote request or contact form
- Service location and ZIP code to dispatch technicians
- Description of the service needed
We also collect standard website analytics data (pages visited, time on site, general location, and interactions such as phone-number taps and form submissions) through Google Analytics 4. We do not use this data to identify individual users.
How We Use Your Information
- To respond to your service request or quote inquiry
- To schedule and dispatch a technician to your location
- To follow up on completed jobs if needed
- To improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS / Text Messaging
If you provide your phone number and check the consent box on our service request form, you agree to receive SMS text messages from SOS Locksmith related to your service request, such as appointment confirmations, technician arrival updates, and follow-up about your job. Message and data rates may apply, and message frequency varies.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Protect Your Information
We use standard security measures to protect your information. Our website is served over HTTPS. Quote form submissions are transmitted securely. We retain quote requests in our records for business purposes. You may request deletion of your information at any time (see Your Rights below).
Third-Party Services
Our website may use the following third-party services:
- Cloudflare: website hosting and security. Quote requests submitted through our forms are stored in a secure Cloudflare-hosted database so no request is ever lost.
- Telegram: we receive an instant copy of each quote request as a private message to our staff, so we can respond quickly.
- Google Analytics: website usage statistics.
- Web3Forms: backup contact-form delivery used only if our primary form system is unavailable.
Each of these services has its own privacy policy governing their data practices.
Cookies
Our website uses minimal cookies for basic functionality. We do not use tracking cookies for advertising purposes.
Your Rights
You may request that we delete any personal information we have collected from you by contacting us at eric@soslocksmithclt.com. We will respond within 30 days.
Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: eric@soslocksmithclt.com
- Phone: (704) 533-5643
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.